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DESIGN AND IMPLEMENTATION OF A COMPLAINT MANAGEMENT SYSTEM


Abstract

 

A Complaint Management System is one of latest productivity enhancement tools used widely by all organisations wherever there is a need of booking of complaints via operators and analysis of complaints which are made or are pending. Lack of paper movements provides complaint management operations a speed which was never envisaged in manual mode at all. Software allows a booking operator to book and lodge complaints and automatically schedules and prompts operators to source complaint to concerned departments. State of the art management information reports on complaint details and pending complaints with reasons and remarks provides management a better insight to problems and traffic situations of telephone lines. A never before “Report Wizard” not only allows you to define specific reports on demand but also allows you to define your own sorting and analysis parameters which may be more relevant to you but not programmed by us till now. Automated Complaint Processing Software is becoming more and more available, based on natural language processing (NLP)  Natural_language_processing and reasoning about mental attitudes Propositional_attitude. The system extracts communicative actions and theior subjects and classifies a complaint as valid or invalid (submitted due to a customer misunderstanding, bad mood or other unrelated issues).

 

TABLE OF CONTENTS

 

 

Title page                                                                                         i

Certification       Page                                                                             ii

Approval Page                                                                                iii

Dedication                                                                                                 iv

Acknowledgement                                                                                   v

Abstract                                                                                           vi

Organization of Work                                                                    vii

Table of contents                                                                                      viii

CHAPTER ONE

1.0    INTRODUCTION                                                                          1

1.1           Problem Statement                                                                         3

1.2           Aims / Objective of the Study                                                       3

1.3           Purpose Of The Study                                                          4

1.4           Signification Of The Study                                                  4

1.5           Scope / Delimitation                                                             4

1.6           Limitation / Constraints                                                                 5

1.7           Definition Of Terms                                                             5

CHAPTER TWO

2.0    REVIEW OF RELEVANT LITERATURE                                 6

 

CHAPTER THREE

3.0    DESCRIPTION AND ANALYSIS OF THE PRESENT SYSTEM

3.1           Methodology                                                               14

3.2           General Overview of  System                                              14

3.3           Organogram                                                                           15

3.4           Information Flow Diagram                                         15

3.5           Output Analysis                                                           16

3.6           Input Analysis                                                             16

3.7           Process                                                                          16

3.8           Problems Of The Existing System                                      16

3.9           Justification Of The New System                              17

CHAPTER FOUR

4.0    DESIGN AND IMPLEMENTATION

4.1           Design Standard                                                          18

4.2           Output Specification And Design                              18

4.3           Input Specification And Design                                          19

4.4            File Design                                                                            20

4.5           Procedure Chart                                                           20

4.6           System Flow- Chart                                                    21

4.7           Implementation                                                            21

4.7.1   Program Flowchart                                                      22

4.7.2   Psuedo Code                                                                23

4.8           Coding                                                                          23

4.9           System Requirements                                                  23

4.10     Testing                                                                          25

4.11     Cutover Process                                                           26

4.12     Documentation                                                            27

CHAPTER FIVE

5.0    SUMMARY, RECOMMENDATION AND CONCLUSION

5.1    Summary                                                                      28

5.2    Recommendation                                                                  28

5.3    Conclusion                                                                            29

References                                                                              30

 

 

HOW TO GET THE FULL PROJECT WORK

 

PLEASE, print the following instructions and information if you will like to order/buy our complete written material(s).

 

HOW TO RECEIVE PROJECT MATERIAL(S)

After paying the appropriate amount (#3000) into our bank Account below, send the following information to

08139462710 or 08137701720

 

(1)    Your project topics

(2)     Email Address

(3)     Payment Name

(4)    Teller Number

We will send your material(s) immediately we receive bank alert

 

BANK ACCOUNTS

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 0046579864

Bank: GTBank.

 

OR

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 2023350498

Bank: UBA.

 

HOW TO IDENTIFY SCAM/FRAUD

As a result of fraud in Nigeria, people don’t believe there are good online businesses in Nigeria.

 

But on this site, we have provided “table of content and chapter one” of all our project topics and materials in order to convince you that we have the complete materials.

 

Secondly, we have provided our Bank Account on this site. Our Bank Account contains all information about the owner of this website. For your own security, all payment should be made in the bank.

 

No Fraudulent company uses Bank Account as a means of payment, because Bank Account contains the overall information of the owner

 

CAUTION/WARNING

Please, DO NOT COPY any of our materials on this website WORD-TO-WORD. These materials are to assist, direct you during your project.  Study the materials carefully and use the information in them to develop your own new copy. Copying these materials word-to-word is CHEATING/ ILLEGAL because it affects Educational standard, and we will not be held responsible for it. If you must copy word-to-word please do not order/buy.

 

That you ordered this material shows you have agreed not to copy word-to-word.

 

 

FOR MORE INFORMATION, CALL:

08139462710 or 08137701720

 

YOU CAN ALSO CALL:

08068231953, 08168759420

 

 

Visit any of our project websites below:

www.easyprojectmaterials.com

www.easyprojectmaterials.com.ng

www.easyprojectmaterial.net

www.easyprojectmaterial.net.ng

www.easyprojectsolutions.com

www.worldofnolimit.com

www.worldofnolimit.com

www.nairaproject.com.ng

www.nairaprojects.com.ng

www.nairaproject.net

www.nairaprojects.net

www.uniproject.com.ng

www.uniprojects.com.ng

 

 

 

 

 

 

 

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Author: daniel

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