IMPACT OF HUMAN RELATION SKILLS ON JOB PERFORMANCE OF SECRETARIES

ABSTRACT

A lot of us after graduating from our schools of higher learning are still ignorant about what it takes to work with people in an organization nor so they posses any knowledge of psychology.

Most of the executives, especially the secretaries we are focusing our attention on, can recite a set of rules when asked how to handle a specific situation, but are at a loss when human relations function are relegated to the background, the effect on an organization will be counter productive especially if the staff do not know and follow the laid down procedures of human relations.

Therefore, this research paper will most importantly on how the secretary assumes her responsibilities in the office environment can apply human relation skills in working with subordinate and her boss, and also to achieve the desired objectives expected of her.

A good number of secretaries were interviewed with their bosses and subordinated and questionnaires were administered to them. This was to find out the impact of human relation functions on job performance of personal secretaries in financial institutions. The research was carried out in Enugu urban in Enugu state. The result was most successful in the sense that most secretaries and bosses interviewed agreed that it was an issue that required a lot of attention, especially in our institutions of higher learning.

Although some people felt that the name secretary is out-dated and is such should be scrapped for something or a name more appropriate and as well should be accompanied with a higher profile job description and specification.

TABLE OF CONTENT

CHAPTER ONE

INTRODUCTION

1.1              Background of the study

1.2              Statement of the problem

1.3              The purpose of the study

1.4              Significance of the study

1.5              Scope of the study

1.6              Research questions

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1              Definition of human relation

2.2              Methodical approach to human relation

2.3              Summary

CHAPTER THREE

3.1              Research methodology

3.2              Research design

3.3              Are of study

3.4              Population of the study

3.5              Sample

3.6              Sources of data

3.7              Development and administration of data

3.8              Research instrument

3.9              Procedure for the statistical

3.10          Analysis of data.

CHAPTER FOUR

4.1              Analysis, Findings, and Interpretation of data

CHAPTER FIVE

5.1              Summary of findings

5.2              Conclusion

5.3              Recommendation

References

Bibliography

Appendix

CHAPTER ONE

INTRODUCTION

1.1       BACKGROUND OF THE STUDY

One of the basic problems in the society si just how workers should be motivated to achieve the goals in our industries. It is not an easy thing to go by since a little percentage of workers derive slight personal satisfaction from the jobs and enjoy little sense of accomplishment or creativity

This is why Carvel F.J in his book “Human Relation in Business” stated that in “Large organization people work together, follows instructions and order they do not understand” just few workers have the opportunity of self-expression or freedom. Then the question remains, how could this employees satisfy their personal need and that of the organization they are working with.

How can the secretary motivate workers at all levels of the organization? This was the saying of those who are old in the profession but to the way they view it, as frustrating and unrewarding. The young workers who faces the prospects of going to work with great fear of uncertainty (lack of understanding as regard to the new job or even inexperienced ones, need to develop their behavior which will help them adopt to the conditions of the job)

The best approach for a secretary to apply is the scientific and methodological system of human relations to achieve the desired goals and objectives of her organization. It is quite obvious that human relations deals with the interaction of a wide range of circumstances and of course social setting but I am going to limit this to the office conditions especially in financial institutions.

Carvel F.J (1977) say “That human relations can be pleasant and rewarding” the relationship between a secretary and co-worker, the boss and others even customers in her working environment should be very cordial in her day to day dealings. This he said will be compared with that of husband and wife, lecturers and students parents and their children.

Human relations is vital because it creates avenue for people to interact with both in offices and other parastatals because it has an influence over the nature and manner with which individual work out solutions to the problems in which they are confronted with.

The secretary with his or her psychological skills is also expected to understand different moods of co-workers, customers, the work conditions and how to arrest difficult situations in the office, how to get the best from his present group and how to take care of unexpected situation successfully.

1.2       STATEMENT OF THE PROBLEMS

For a good number of reasons, secretaries in some of our financial institutions have been finding it very difficult to cope with the performance of their function as it regards to human relations. This has generated a lot of problems for secretaries.

Some of the situations are witnessed when an intolerant boss makes a mistake in the course of his duties with the secretary, but fails to admit such mistakes, rather he costs the blames on the secretary.

Struggling to meet up with the demands of these disgust executives as well as maintaining a good relationship with each other and at the same time keeping up with the demands of the job is stressful to the secretary.

Again lack of fact in performing official duties by the secretary constitute a very big problem, for instance when answering phone calls, secretaries with poor relationship radiate this attitude to phone callers.

This equally applied when handling clients affairs, because some secretaries by their positions in financial institution do not take cognizance of the client due to inefficiency in their job.

In that regards Carvel F.J (1972) say “That a problems arises when the boss finds the secretary sexually attractive. This he says creates room for insolent secretary and an awkward office relationship now prevails.

In this regard the researcher will try to find the solutions to these problems as it affects the secretary.

1.3       THE PURPOSE OF THE STUDY

            The purpose of this study is to

1. Highlights the fact that every one in the course of work comes in close contact with people.
2. Understand the meaning of work and its impact on people
3. Understand the background and development of human relations.
4. Understand the impact of human relations function on job efficiency
5. Understand the role of secretaries in organization development.

1.4       SCOPE OF THE STUSY

The study of the impact of human relation functions on job performance of secretaries in financial institutions is such that would have taken the researcher to different parts of the country.

But as a result of financial problems and time factor the researcher decided to ,limit the study to Enugu Urban.

1.5       SIGNFICANCE OF THE STUDY

The significance of this study will be of tremendous aid to various institutions of higher learning in Nigeria, to know the importance of human relations in organizations. This will go a long way to propelling the various business organizations in the country to appreciate the need for effective training of secretaries and staff on human relations.

HOW TO GET THE FULL PROJECT WORK

PLEASE, print the following instructions and information if you will like to order/buy our complete written material(s).

HOW TO RECEIVE PROJECT MATERIAL(S)

After paying the appropriate amount (#10000) into our bank Account below, send the following information to

08068231953 or 08168759420

(1)    Your project topics

(2)     Email Address

(3)     Payment Name

(4)    Teller Number

We will send your material(s) immediately we receive bank alert

BANK ACCOUNTS

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 0046579864

Bank: GTBank.

OR

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 2023350498

Bank: UBA.

HOW TO IDENTIFY SCAM/FRAUD

As a result of fraud in Nigeria, people don’t believe there are good online businesses in Nigeria.

But on this site, we have provided “table of content and chapter one” of all our project topics and materials in order to convince you that we have the complete materials.

Secondly, we have provided our Bank Account on this site. Our Bank Account contains all information about the owner of this website. For your own security, all payment should be made in the bank.

No Fraudulent company uses Bank Account as a means of payment, because Bank Account contains the overall information of the owner

CAUTION/WARNING

Please, DO NOT COPY any of our materials on this website WORD-TO-WORD. These materials are to assist, direct you during your project.  Study the materials carefully and use the information in them to develop your own new copy. Copying these materials word-to-word is CHEATING/ ILLEGAL because it affects Educational standard, and we will not be held responsible for it. If you must copy word-to-word please do not order/buy.

That you ordered this material shows you have agreed not to copy word-to-word.

FOR MORE INFORMATION, CALL:

08068231953 or 08168759420

Visit any of our project websites below:

www.easyprojectmaterials.com

www.easyprojectmaterials.com.ng

www.easyprojectmaterial.net

www.easyprojectmaterial.net.ng

www.easyprojectsolutions.com

www.worldofnolimit.com

www.worldofnolimit.com

www.nairaproject.com.ng

www.nairaprojects.com.ng

www.nairaproject.net

www.nairaprojects.net

www.uniproject.com.ng

www.uniprojects.com.ng

Tags: IMPACT OF HUMAN RELATION SKILLS ON JOB PERFORMANCE OF SECRETARIES

IMPACT OF HUMAN RELATION SKILLS ON JOB PERFORMANCE OF SECRETARIES

ABSTRACT

A lot of us after graduating from our schools of higher learning are still ignorant about what it takes to work with people in an organization nor so they posses any knowledge of psychology.

Most of the executives, especially the secretaries we are focusing our attention on, can recite a set of rules when asked how to handle a specific situation, but are at a loss when human relations function are relegated to the background, the effect on an organization will be counter productive especially if the staff do not know and follow the laid down procedures of human relations.

Therefore, this research paper will most importantly on how the secretary assumes her responsibilities in the office environment can apply human relation skills in working with subordinate and her boss, and also to achieve the desired objectives expected of her.

A good number of secretaries were interviewed with their bosses and subordinated and questionnaires were administered to them. This was to find out the impact of human relation functions on job performance of personal secretaries in financial institutions. The research was carried out in Enugu urban in Enugu state. The result was most successful in the sense that most secretaries and bosses interviewed agreed that it was an issue that required a lot of attention, especially in our institutions of higher learning.

Although some people felt that the name secretary is out-dated and is such should be scrapped for something or a name more appropriate and as well should be accompanied with a higher profile job description and specification.

TABLE OF CONTENT

CHAPTER ONE

INTRODUCTION

1.1              Background of the study

1.2              Statement of the problem

1.3              The purpose of the study

1.4              Significance of the study

1.5              Scope of the study

1.6              Research questions

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1              Definition of human relation

2.2              Methodical approach to human relation

2.3              Summary

CHAPTER THREE

3.1              Research methodology

3.2              Research design

3.3              Are of study

3.4              Population of the study

3.5              Sample

3.6              Sources of data

3.7              Development and administration of data

3.8              Research instrument

3.9              Procedure for the statistical

3.10          Analysis of data.

CHAPTER FOUR

4.1              Analysis, Findings, and Interpretation of data

CHAPTER FIVE

5.1              Summary of findings

5.2              Conclusion

5.3              Recommendation

References

Bibliography

Appendix

CHAPTER ONE

INTRODUCTION

1.1       BACKGROUND OF THE STUDY

One of the basic problems in the society si just how workers should be motivated to achieve the goals in our industries. It is not an easy thing to go by since a little percentage of workers derive slight personal satisfaction from the jobs and enjoy little sense of accomplishment or creativity

This is why Carvel F.J in his book “Human Relation in Business” stated that in “Large organization people work together, follows instructions and order they do not understand” just few workers have the opportunity of self-expression or freedom. Then the question remains, how could this employees satisfy their personal need and that of the organization they are working with.

How can the secretary motivate workers at all levels of the organization? This was the saying of those who are old in the profession but to the way they view it, as frustrating and unrewarding. The young workers who faces the prospects of going to work with great fear of uncertainty (lack of understanding as regard to the new job or even inexperienced ones, need to develop their behavior which will help them adopt to the conditions of the job)

The best approach for a secretary to apply is the scientific and methodological system of human relations to achieve the desired goals and objectives of her organization. It is quite obvious that human relations deals with the interaction of a wide range of circumstances and of course social setting but I am going to limit this to the office conditions especially in financial institutions.

Carvel F.J (1977) say “That human relations can be pleasant and rewarding” the relationship between a secretary and co-worker, the boss and others even customers in her working environment should be very cordial in her day to day dealings. This he said will be compared with that of husband and wife, lecturers and students parents and their children.

Human relations is vital because it creates avenue for people to interact with both in offices and other parastatals because it has an influence over the nature and manner with which individual work out solutions to the problems in which they are confronted with.

The secretary with his or her psychological skills is also expected to understand different moods of co-workers, customers, the work conditions and how to arrest difficult situations in the office, how to get the best from his present group and how to take care of unexpected situation successfully.

1.2       STATEMENT OF THE PROBLEMS

For a good number of reasons, secretaries in some of our financial institutions have been finding it very difficult to cope with the performance of their function as it regards to human relations. This has generated a lot of problems for secretaries.

Some of the situations are witnessed when an intolerant boss makes a mistake in the course of his duties with the secretary, but fails to admit such mistakes, rather he costs the blames on the secretary.

Struggling to meet up with the demands of these disgust executives as well as maintaining a good relationship with each other and at the same time keeping up with the demands of the job is stressful to the secretary.

Again lack of fact in performing official duties by the secretary constitute a very big problem, for instance when answering phone calls, secretaries with poor relationship radiate this attitude to phone callers.

This equally applied when handling clients affairs, because some secretaries by their positions in financial institution do not take cognizance of the client due to inefficiency in their job.

In that regards Carvel F.J (1972) say “That a problems arises when the boss finds the secretary sexually attractive. This he says creates room for insolent secretary and an awkward office relationship now prevails.

In this regard the researcher will try to find the solutions to these problems as it affects the secretary.

1.3       THE PURPOSE OF THE STUDY

            The purpose of this study is to

1. Highlights the fact that every one in the course of work comes in close contact with people.
2. Understand the meaning of work and its impact on people
3. Understand the background and development of human relations.
4. Understand the impact of human relations function on job efficiency
5. Understand the role of secretaries in organization development.

1.4       SCOPE OF THE STUSY

The study of the impact of human relation functions on job performance of secretaries in financial institutions is such that would have taken the researcher to different parts of the country.

But as a result of financial problems and time factor the researcher decided to ,limit the study to Enugu Urban.

1.5       SIGNFICANCE OF THE STUDY

The significance of this study will be of tremendous aid to various institutions of higher learning in Nigeria, to know the importance of human relations in organizations. This will go a long way to propelling the various business organizations in the country to appreciate the need for effective training of secretaries and staff on human relations.

HOW TO GET THE FULL PROJECT WORK

PLEASE, print the following instructions and information if you will like to order/buy our complete written material(s).

HOW TO RECEIVE PROJECT MATERIAL(S)

After paying the appropriate amount (#5000) into our bank Account below, send the following information to

08068231953 or 08168759420

(1)    Your project topics

(2)     Email Address

(3)     Payment Name

(4)    Teller Number

We will send your material(s) immediately we receive bank alert

BANK ACCOUNTS

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 0046579864

Bank: GTBank.

OR

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 2023350498

Bank: UBA.

HOW TO IDENTIFY SCAM/FRAUD

As a result of fraud in Nigeria, people don’t believe there are good online businesses in Nigeria.

But on this site, we have provided “table of content and chapter one” of all our project topics and materials in order to convince you that we have the complete materials.

Secondly, we have provided our Bank Account on this site. Our Bank Account contains all information about the owner of this website. For your own security, all payment should be made in the bank.

No Fraudulent company uses Bank Account as a means of payment, because Bank Account contains the overall information of the owner

CAUTION/WARNING

Please, DO NOT COPY any of our materials on this website WORD-TO-WORD. These materials are to assist, direct you during your project.  Study the materials carefully and use the information in them to develop your own new copy. Copying these materials word-to-word is CHEATING/ ILLEGAL because it affects Educational standard, and we will not be held responsible for it. If you must copy word-to-word please do not order/buy.

That you ordered this material shows you have agreed not to copy word-to-word.

FOR MORE INFORMATION, CALL:

08068231953 or 08168759420

Visit any of our project websites below:

www.easyprojectmaterials.com

www.easyprojectmaterials.com.ng

www.easyprojectmaterial.net

www.easyprojectmaterial.net.ng

www.easyprojectsolutions.com

www.worldofnolimit.com

www.worldofnolimit.com

www.nairaproject.com.ng

www.nairaprojects.com.ng

www.nairaproject.net

www.nairaprojects.net

www.uniproject.com.ng

www.uniprojects.com.ng

Tags: IMPACT OF HUMAN RELATION SKILLS ON JOB PERFORMANCE OF SECRETARIES

EFFECT OF JOB DESCRIPTION ON WORK FLOW IN A HOTEL. A CASE STUDY OF EKO HOTEL AND SUITES

ABSTRACT

This work discusses effect of job description on work flow in a hotel. a case study of eko hotel and suites. A hundred and twenty questionnaires were distributed among employees from eko hotels and suites. Interviews and surveys were also conducted.

Primary and secondary data will be used in the analysis. Tables and percentages will also be used as the instrument of analysis

It will be observed therefore that job description have a strong and significant impact on work flow in a hotel

.

TABLE OF CONTENT:

CHAPTER ONE

INTRODUCTION

1.1     Background of the Study

1.2     Statement of the Research Problem

1.3     Objectives of the Study

1.4     Significance of the Study

1.5     Research Questions

1.6     Research Hypothesis

1.7     Conceptual and Operational Definition

1.8     Assumptions

1.9     Limitations of the Study

CHAPTER TWO

LITERATURE REVIEW

2.1     Sources of Literature

2.2     The Review

2.3     Summary of Literature Review

CHAPTER THREE

RESEARCH METHODOLOGY

3.1     Research Method

3.2     Research Design

3.3     Research Sample

3.4     Measuring Instrument

3.5     Data Collection

3.6     Data Analysis

3.7     Expected Result

CHAPTER FOUR

DATA ANALYSIS AND RESULTS

4.1     Data Analysis

4.2     Results

4.3     Discussion

CHAPTER FIVE

SUMMARY AND RECOMMENDATIONS

5.1     Summary

5.2     Recommendations for Further Study

Bibliography

HOW TO GET THE FULL PROJECT WORK

PLEASE, print the following instructions and information if you will like to order/buy our complete written material(s).

HOW TO RECEIVE PROJECT MATERIAL(S)

After paying the appropriate amount (#20000) into our bank Account below, send the following information to

08068231953 or 08168759420

(1)    Your project topics

(2)     Email Address

(3)     Payment Name

(4)    Teller Number

We will send your material(s) immediately we receive bank alert

BANK ACCOUNTS

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 0046579864

Bank: GTBank.

OR

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 2023350498

Bank: UBA.

HOW TO IDENTIFY SCAM/FRAUD

As a result of fraud in Nigeria, people don’t believe there are good online businesses in Nigeria.

But on this site, we have provided “table of content and chapter one” of all our project topics and materials in order to convince you that we have the complete materials.

Secondly, we have provided our Bank Account on this site. Our Bank Account contains all information about the owner of this website. For your own security, all payment should be made in the bank.

No Fraudulent company uses Bank Account as a means of payment, because Bank Account contains the overall information of the owner

CAUTION/WARNING

Please, DO NOT COPY any of our materials on this website WORD-TO-WORD. These materials are to assist, direct you during your project.  Study the materials carefully and use the information in them to develop your own new copy. Copying these materials word-to-word is CHEATING/ ILLEGAL because it affects Educational standard, and we will not be held responsible for it. If you must copy word-to-word please do not order/buy.

That you ordered this material shows you have agreed not to copy word-to-word.

FOR MORE INFORMATION, CALL:

08068231953 or 08168759420

Visit any of our project websites below:

www.easyprojectmaterials.com

www.easyprojectmaterials.com.ng

www.easyprojectmaterial.net

www.easyprojectmaterial.net.ng

www.easyprojectsolutions.com

www.worldofnolimit.com

www.worldofnolimit.com

www.nairaproject.com.ng

www.nairaprojects.com.ng

www.nairaproject.net

www.nairaprojects.net

www.uniproject.com.ng

www.uniprojects.com.ng

Tags: EFFECT OF JOB DESCRIPTION ON WORK FLOW IN A HOTEL. A CASE STUDY OF EKO HOTEL AND SUITES

EFFECT OF JOB DESCRIPTION ON WORK FLOW IN A HOTEL. A CASE STUDY OF EKO HOTEL AND SUITES

ABSTRACT

This work discusses effect of job description on work flow in a hotel. a case study of eko hotel and suites. A hundred and twenty questionnaires were distributed among employees from eko hotels and suites. Interviews and surveys were also conducted.

Primary and secondary data will be used in the analysis. Tables and percentages will also be used as the instrument of analysis

It will be observed therefore that job description have a strong and significant impact on work flow in a hotel

.

TABLE OF CONTENT:

CHAPTER ONE

INTRODUCTION

1.1     Background of the Study

1.2     Statement of the Research Problem

1.3     Objectives of the Study

1.4     Significance of the Study

1.5     Research Questions

1.6     Research Hypothesis

1.7     Conceptual and Operational Definition

1.8     Assumptions

1.9     Limitations of the Study

CHAPTER TWO

LITERATURE REVIEW

2.1     Sources of Literature

2.2     The Review

2.3     Summary of Literature Review

CHAPTER THREE

RESEARCH METHODOLOGY

3.1     Research Method

3.2     Research Design

3.3     Research Sample

3.4     Measuring Instrument

3.5     Data Collection

3.6     Data Analysis

3.7     Expected Result

CHAPTER FOUR

DATA ANALYSIS AND RESULTS

4.1     Data Analysis

4.2     Results

4.3     Discussion

CHAPTER FIVE

SUMMARY AND RECOMMENDATIONS

5.1     Summary

5.2     Recommendations for Further Study

Bibliography

HOW TO GET THE FULL PROJECT WORK

PLEASE, print the following instructions and information if you will like to order/buy our complete written material(s).

HOW TO RECEIVE PROJECT MATERIAL(S)

After paying the appropriate amount (#25000) into our bank Account below, send the following information to

08068231953 or 08168759420

(1)    Your project topics

(2)     Email Address

(3)     Payment Name

(4)    Teller Number

We will send your material(s) immediately we receive bank alert

BANK ACCOUNTS

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 0046579864

Bank: GTBank.

OR

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 2023350498

Bank: UBA.

HOW TO IDENTIFY SCAM/FRAUD

As a result of fraud in Nigeria, people don’t believe there are good online businesses in Nigeria.

But on this site, we have provided “table of content and chapter one” of all our project topics and materials in order to convince you that we have the complete materials.

Secondly, we have provided our Bank Account on this site. Our Bank Account contains all information about the owner of this website. For your own security, all payment should be made in the bank.

No Fraudulent company uses Bank Account as a means of payment, because Bank Account contains the overall information of the owner

CAUTION/WARNING

Please, DO NOT COPY any of our materials on this website WORD-TO-WORD. These materials are to assist, direct you during your project.  Study the materials carefully and use the information in them to develop your own new copy. Copying these materials word-to-word is CHEATING/ ILLEGAL because it affects Educational standard, and we will not be held responsible for it. If you must copy word-to-word please do not order/buy.

That you ordered this material shows you have agreed not to copy word-to-word.

FOR MORE INFORMATION, CALL:

08068231953 or 08168759420

Visit any of our project websites below:

www.easyprojectmaterials.com

www.easyprojectmaterials.com.ng

www.easyprojectmaterial.net

www.easyprojectmaterial.net.ng

www.easyprojectsolutions.com

www.worldofnolimit.com

www.worldofnolimit.com

www.nairaproject.com.ng

www.nairaprojects.com.ng

www.nairaproject.net

www.nairaprojects.net

www.uniproject.com.ng

www.uniprojects.com.ng

Tags: EFFECT OF JOB DESCRIPTION ON WORK FLOW IN A HOTEL. A CASE STUDY OF EKO HOTEL AND SUITES

HUMAN RESOURCE DEVELOPMENT AND UTILIZATION IN THE NIGERIA CIVIL SERVICE

CHAPTER ONE

INTRODUCTION

1.1   Background of the Study

Human Resource Development (HRM) as a theory is a framework for the expansion of human capital within an organization through the development of both the organization and the individual to achieve performance improvement. Many employees have failed in organizations because their need for training and development was not identified and provided as an indispensable part of management function. Human Resource Development deal with the activities undertaken to expose an employee to perform additional duties and assume positions of importance in the organizational hierarchy.

Nwachuku C.C (2007) Human Resource Development refers to any actions which is deliberately aimed at improving once skills, knowledge, habit or attitude in the performance of a given task, either in the present or in the future. It is the creation of an environment where people or employees may require or learn specific job related behaviours, knowledge, skills, ability and attitude.

Human resource productivity is a function of ability, will and situational factors. An organization may have employees of ability and determination with appropriate equipment and managerial support yet productivity falls below expected standards. The missing factors in any cases are the lack of adequate skills and knowledge which are acquired through training and development. An untrained worker (employee) is like a dangerous animal-once an employee has received adequate training, he is in a more confident position to contribute effectively towards the realization of organizational goals.

Training and development is capable of making important contribution to the goals an enterprise or Business organization. Training can therefore describe not as an end in itself but as a continuous activity and an integral part of a business system.

The management activity of preparing employees for future job (task) responsibilities is known as management development wealth and Davis (1982) mentioned that “the distinction between training and development is of intend. Training prepares employees to do their present job while development prepares for the future job. Both training and development teach employees needed skills, knowledge or attitude”.

Regardless of its purpose, management development must be dynamic in nature but must adopt the approach that promises best produce the desired change. Each manager in an organization is responsible for fostering the development of his subordinates. This responsibility includes establishing training programmes and measurement of training result. Development of the executive is the development of the organization grow and development for high-profit.

1.2   Statement of the Problems

The challenge in management industry or business organization has posed a treat on the realization and achievement of its set development and achievement of its set objectives this as resulted to fundamental issues of inadequate and improper acquisition, utilization and maintenance of its human resources.

The under utilization of human resources in organizations has seriously led the organization in this because human factor is not properly managed. Mismanagement is another serious problem in our organization today and has reduced it to nothing as people are no longer kin with the work nor ready to own up to vital resources in the organization.

Therefore the poor quality and low product have revealed the quantity of human resource put in place in Seven up Bottling company are not up to expectations and has thereby reduced the company company’s productivity.

1.3   Objectives of the Study

The main objective of this study is to examine critically the effect of Human resource Development programmes on employee’s productivity. However, other sub-objectives of the study are as follows:

1.                 i.        To identify the need for development of employee in an organization.
2.               ii.        To examine the problem of developing employees productivity in an organization
3.             iii.        To find out whether development programmes could enhance an increase the productivity and smoothen the operation of an organization.
4.              iv.        To determine whether human resource development programme does not enhances employee’s performance.
5.                v.        To determine how resources development programme can enhances employee’s performance.
6.              vi.        To examine the impact of development in an organizational performance.
7.            vii.        To contribute to the existing knowledge and how best to administer development in achieving the set goals and objective of organization.

1.4   Statement of Hypothesis

These study is based on the assumptions that development is very important and necessary to improve or increase the maintenance and enhancement of organizational ability to achieve its objectives.

Therefore for this study, the following hypothesis has been postulated or formulated.

H_o:   Human resource development programme does not enhance employee’s performance.

H_i:    Human resource development programme have enhances employees performance.

1.5   Significance of the Study

The significances of the study brings out the need for an organization to continuously develop and improve the human resource and productivity of a business organizational performances.

Development is inevitable to human resource management. This is because continuous development will help to expose the individual worker to new technology, which increase productivity. The study will contribute positively at the rate at which, human resource can be effectively utilized and how it can bring about high productivity in an organization.

It is also hope that the study will assist in future researchers of human resource development on the productivity in business organization.

Development is important because it bring about job satisfaction through the enhancement of status, salary of the worker (employee) which usually increase the purchasing powers of the individual employees.

Therefore the significance of the study is to both the individuals, employees and the organization as a whole.

1.6   Scope of the Study

The scope of this study is limited to Seven-Up Bottling company Kaduna, the effect of human resource development on employee productivity.

1.7   Limitations of the Study

This study is limited to the effect of human resource development on business development for high-profit in business organization. This research work is associated with some constraint and difficulties which include the following:

1.               i.        Financial Constraint: This is considered as the first problem or constraint encountered by the researcher. This hindered the student in getting all the needed data for the research work. This really did not help matters due to the fact as a student, there is always limited found at once disposal which formed part of those factors which discourage the researcher to go further and extend this study.
2.             ii.        Time Constraints: This was the biggest constraints faced by the researcher because combing rigorous during of the institution in lectures, assignments (both individual and group) test, personal reading etc. and the carrying out of the research.
3.           iii.        Unavailability of Data: Incomplete and inaccurate data also provide a lot of difficulty in undertaking this research work. As a matter of fact it is because most of the senior staff were either too busy running their official responsibility that makes them hardly available to give the researcher the needed time to gather the information or were not just working to do that, though some did not cooperate just like the senior staff.

HOW TO GET THE FULL PROJECT WORK

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Account Number: 0046579864

Bank: GTBank.

OR

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 2023350498

Bank: UBA.

HOW TO IDENTIFY SCAM/FRAUD

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Tags: HUMAN RESOURCE DEVELOPMENT AND UTILIZATION IN THE NIGERIA CIVIL SERVICE

HUMAN RESOURCE DEVELOPMENT AND UTILIZATION IN THE NIGERIA CIVIL SERVICE

CHAPTER ONE

INTRODUCTION

1.1   Background of the Study

Human Resource Development (HRM) as a theory is a framework for the expansion of human capital within an organization through the development of both the organization and the individual to achieve performance improvement. Many employees have failed in organizations because their need for training and development was not identified and provided as an indispensable part of management function. Human Resource Development deal with the activities undertaken to expose an employee to perform additional duties and assume positions of importance in the organizational hierarchy.

Nwachuku C.C (2007) Human Resource Development refers to any actions which is deliberately aimed at improving once skills, knowledge, habit or attitude in the performance of a given task, either in the present or in the future. It is the creation of an environment where people or employees may require or learn specific job related behaviours, knowledge, skills, ability and attitude.

Human resource productivity is a function of ability, will and situational factors. An organization may have employees of ability and determination with appropriate equipment and managerial support yet productivity falls below expected standards. The missing factors in any cases are the lack of adequate skills and knowledge which are acquired through training and development. An untrained worker (employee) is like a dangerous animal-once an employee has received adequate training, he is in a more confident position to contribute effectively towards the realization of organizational goals.

Training and development is capable of making important contribution to the goals an enterprise or Business organization. Training can therefore describe not as an end in itself but as a continuous activity and an integral part of a business system.

The management activity of preparing employees for future job (task) responsibilities is known as management development wealth and Davis (1982) mentioned that “the distinction between training and development is of intend. Training prepares employees to do their present job while development prepares for the future job. Both training and development teach employees needed skills, knowledge or attitude”.

Regardless of its purpose, management development must be dynamic in nature but must adopt the approach that promises best produce the desired change. Each manager in an organization is responsible for fostering the development of his subordinates. This responsibility includes establishing training programmes and measurement of training result. Development of the executive is the development of the organization grow and development for high-profit.

1.2   Statement of the Problems

The challenge in management industry or business organization has posed a treat on the realization and achievement of its set development and achievement of its set objectives this as resulted to fundamental issues of inadequate and improper acquisition, utilization and maintenance of its human resources.

The under utilization of human resources in organizations has seriously led the organization in this because human factor is not properly managed. Mismanagement is another serious problem in our organization today and has reduced it to nothing as people are no longer kin with the work nor ready to own up to vital resources in the organization.

Therefore the poor quality and low product have revealed the quantity of human resource put in place in Seven up Bottling company are not up to expectations and has thereby reduced the company company’s productivity.

1.3   Objectives of the Study

The main objective of this study is to examine critically the effect of Human resource Development programmes on employee’s productivity. However, other sub-objectives of the study are as follows:

1.                 i.        To identify the need for development of employee in an organization.
2.               ii.        To examine the problem of developing employees productivity in an organization
3.             iii.        To find out whether development programmes could enhance an increase the productivity and smoothen the operation of an organization.
4.              iv.        To determine whether human resource development programme does not enhances employee’s performance.
5.                v.        To determine how resources development programme can enhances employee’s performance.
6.              vi.        To examine the impact of development in an organizational performance.
7.            vii.        To contribute to the existing knowledge and how best to administer development in achieving the set goals and objective of organization.

1.4   Statement of Hypothesis

These study is based on the assumptions that development is very important and necessary to improve or increase the maintenance and enhancement of organizational ability to achieve its objectives.

Therefore for this study, the following hypothesis has been postulated or formulated.

H_o:   Human resource development programme does not enhance employee’s performance.

H_i:    Human resource development programme have enhances employees performance.

1.5   Significance of the Study

The significances of the study brings out the need for an organization to continuously develop and improve the human resource and productivity of a business organizational performances.

Development is inevitable to human resource management. This is because continuous development will help to expose the individual worker to new technology, which increase productivity. The study will contribute positively at the rate at which, human resource can be effectively utilized and how it can bring about high productivity in an organization.

It is also hope that the study will assist in future researchers of human resource development on the productivity in business organization.

Development is important because it bring about job satisfaction through the enhancement of status, salary of the worker (employee) which usually increase the purchasing powers of the individual employees.

Therefore the significance of the study is to both the individuals, employees and the organization as a whole.

1.6   Scope of the Study

The scope of this study is limited to Seven-Up Bottling company Kaduna, the effect of human resource development on employee productivity.

1.7   Limitations of the Study

This study is limited to the effect of human resource development on business development for high-profit in business organization. This research work is associated with some constraint and difficulties which include the following:

1.               i.        Financial Constraint: This is considered as the first problem or constraint encountered by the researcher. This hindered the student in getting all the needed data for the research work. This really did not help matters due to the fact as a student, there is always limited found at once disposal which formed part of those factors which discourage the researcher to go further and extend this study.
2.             ii.        Time Constraints: This was the biggest constraints faced by the researcher because combing rigorous during of the institution in lectures, assignments (both individual and group) test, personal reading etc. and the carrying out of the research.
3.           iii.        Unavailability of Data: Incomplete and inaccurate data also provide a lot of difficulty in undertaking this research work. As a matter of fact it is because most of the senior staff were either too busy running their official responsibility that makes them hardly available to give the researcher the needed time to gather the information or were not just working to do that, though some did not cooperate just like the senior staff.

HOW TO GET THE FULL PROJECT WORK

PLEASE, print the following instructions and information if you will like to order/buy our complete written material(s).

HOW TO RECEIVE PROJECT MATERIAL(S)

After paying the appropriate amount (#25000) into our bank Account below, send the following information to

08139462710 or 08137701720

(1)    Your project topics

(2)     Email Address

(3)     Payment Name

(4)    Teller Number

We will send your material(s) immediately we receive bank alert

BANK ACCOUNTS

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 0046579864

Bank: GTBank.

OR

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 2023350498

Bank: UBA.

HOW TO IDENTIFY SCAM/FRAUD

As a result of fraud in Nigeria, people don’t believe there are good online businesses in Nigeria.

But on this site, we have provided “table of content and chapter one” of all our project topics and materials in order to convince you that we have the complete materials.

Secondly, we have provided our Bank Account on this site. Our Bank Account contains all information about the owner of this website. For your own security, all payment should be made in the bank.

No Fraudulent company uses Bank Account as a means of payment, because Bank Account contains the overall information of the owner

CAUTION/WARNING

Please, DO NOT COPY any of our materials on this website WORD-TO-WORD. These materials are to assist, direct you during your project.  Study the materials carefully and use the information in them to develop your own new copy. Copying these materials word-to-word is CHEATING/ ILLEGAL because it affects Educational standard, and we will not be held responsible for it. If you must copy word-to-word please do not order/buy.

That you ordered this material shows you have agreed not to copy word-to-word.

FOR MORE INFORMATION, CALL:

08139462710 or 08137701720

YOU CAN ALSO CALL:

08068231953, 08168759420

Visit any of our project websites below:

www.easyprojectmaterials.com

www.easyprojectmaterials.com.ng

www.easyprojectmaterial.net

www.easyprojectmaterial.net.ng

www.easyprojectsolutions.com

www.worldofnolimit.com

www.worldofnolimit.com

www.nairaproject.com.ng

www.nairaprojects.com.ng

www.nairaproject.net

www.nairaprojects.net

www.uniproject.com.ng

www.uniprojects.com.ng

Tags: HUMAN RESOURCE DEVELOPMENT AND UTILIZATION IN THE NIGERIA CIVIL SERVICE

HUMAN RESOURCES DEVELOPMENT AND EMPLOYEE PERFORMANCE. A CASE STUDY OF AGIP OIL COMPANY RIVERS STATE

ABSTRACT:

This work discusses human resources development and employee performance. A case study of Agip Oil company rivers state.A hundred and twenty questionnaires were shared amongst employees of Agip Oil company rivers state. Interviews and surveys were also conducted.

Primary and secondary data were used the analysis. Both frequency distribution and regression analysis were used.

It was observed therefore that human resources development has a significant effect on employee performance. Also,there is a strong relationship between human resource development and employee performance.

TABLE OF CONTENT:

CHAPTER ONE

INTRODUCTION

1.1  Background of the Study

1.2  Statement of the Research Problem

1.3  Objectives of the Study

1.4  Significance of the Study

1.5  Research Questions

1.6  Research Hypothesis

1.7  Conceptual and Operational Definition

1.8  Assumptions

1.9  Limitations of the Study

CHAPTER TWO

LITERATURE REVIEW

2.1  Sources of Literature

2.2  The Review

2.3  Summary of Literature Review

CHAPTER THREE

RESEARCH METHODOLOGY

3.1  Research Method

3.2  Research Design

3.3  Research Sample

3.4  Measuring Instrument

3.5  Data Collection

3.6  Data Analysis

3.7  Expected Result

CHAPTER FOUR

DATA ANALYSIS AND RESULTS

4.1  Data Analysis

4.2  Results

4.3  Discussion

CHAPTER FIVE

SUMMARY AND RECOMMENDATIONS

5.1  Summary

5.2  Recommendations for Further Study

Bibliography

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We will send your material(s) immediately we receive bank alert

BANK ACCOUNTS

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 0046579864

Bank: GTBank.

OR

Account Name: AMUTAH DANIEL CHUKWUDI

Account Number: 2023350498

Bank: UBA.

HOW TO IDENTIFY SCAM/FRAUD

As a result of fraud in Nigeria, people don’t believe there are good online businesses in Nigeria.

But on this site, we have provided “table of content and chapter one” of all our project topics and materials in order to convince you that we have the complete materials.

Secondly, we have provided our Bank Account on this site. Our Bank Account contains all information about the owner of this website. For your own security, all payment should be made in the bank.

No Fraudulent company uses Bank Account as a means of payment, because Bank Account contains the overall information of the owner

CAUTION/WARNING

Please, DO NOT COPY any of our materials on this website WORD-TO-WORD. These materials are to assist, direct you during your project.  Study the materials carefully and use the information in them to develop your own new copy. Copying these materials word-to-word is CHEATING/ ILLEGAL because it affects Educational standard, and we will not be held responsible for it. If you must copy word-to-word please do not order/buy.

That you ordered this material shows you have agreed not to copy word-to-word.

FOR MORE INFORMATION, CALL:

08139462710 or 08137701720

YOU CAN ALSO CALL:

08068231953, 08168759420

Visit any of our project websites below:

www.easyprojectmaterials.com

www.easyprojectmaterials.com.ng

www.easyprojectmaterial.net

www.easyprojectmaterial.net.ng

www.easyprojectsolutions.com

www.worldofnolimit.com

www.worldofnolimit.com

www.nairaproject.com.ng

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www.nairaproject.net

www.nairaprojects.net

www.uniproject.com.ng

www.uniprojects.com.ng

Tags: HUMAN RESOURCES DEVELOPMENT AND EMPLOYEE PERFORMANCE. A CASE STUDY OF AGIP OIL COMPANY RIVERS STATE