THE IMPACT OF HUMAN RELATIONS SKILL ON THE EFFECTIVENESS OF THE OFFICE MANAGER
THE IMPACT OF HUMAN RELATIONS SKILL ON THE EFFECTIVENESS OF THE OFFICE MANAGER
ABSTRACT
Management in every endeavour of life cannot be practiced in isolation with human elements. It is therefore pertinent that a manager, particularly an office manager be skilled in handling human elements in and outside the organisation. The aim of this research is to ascertain the impact possession of human relations skill has on the effectiveness of an office manager.
The population was office managers and administrative managers of business organizations in Enugu metropolis. Data were collected from office managers and staffs through the use of questionnaires, other data that are being used were observations of visits and researcher’s personal experience.
The data were carefully analyzed and interpreted. Based on this summary, conclusions were made. The findings revealed that possession of human relations skills makes an office manager generally more effective.
The researcher recommends that office managers and all other managers should avoid being tribalistic and nepotic for they destroy human relations and bring distrust and hatred. Rather they should treat all with equal objectivity. By so doing, management by objective is practiced which in turn enhances human relations.
TABLE OF CONTENTS
Title page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE
1.0 INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Objective of the study
1.4 Research question
1.5 Research hypothesis
1.6 Scope and limitation of the study
1.7 Significance of the study
1.8 Definition of terms
1.9 Reference
CHAPTER TWO
2.0 REVIEW OF LITERATURE
2.1 Management and its functions
2.2 Evolution of management theory
2.3 Office management
2.4 The office manager
2.5 Effect of human relation
2.6 Personnel manager
2.7 Information manager
2.8 Record manager
2.9 Office environment manager
2.10 Reference
CHAPTER THREE
3.0 RESEARCH DESIGN AND METHODOLOGY
3.1 Research design
3.2 Area of the study
3.3 Population of the study
3.4 Sample and sampling procedure
3.5 Instrument for data collection
3.6 Validation of the instrument
3.7 Reliability of the instrument
3.8 Method of data collection
3.9 Method of data analysis
CHAPTER FOUR
4.0 DATA PRESENTATION AND ANALYSIS
4.1 Presentation and analysis of data
4.2 Testing of hypothesis
4.3 Summary of results.
CHAPTER FIVE
5.0 DISCUSSION, CONCLUSION AND RECOMMENDATION
5.1 Discussion of results / findings
5.2 Conclusion
5.3 Implication of the research findings
5.4 Suggestion for further research
5.5 Recommendations
Bibliography
Appendix
CHAPTER ONE
1.0 INTRODUCTION
The efficiency and effectiveness of office workers depend on the effectiveness of the office manager in relating to them as asserted by Mills et al (1981) that “the office manager is responsible for the efficiency and effectiveness of his subordinates”. The motivation of office workers requires more human relations skill than it demands monetary and physical incentives. This is exemplified in the statement of Afolayan (1982) that “human factors of administration have greater motivational strength on workers than monetary rewards and physical emphasized.
1.1 BACKGROUND OF THE STUDY
It is quite unfortunate that that personnel department could not undergo a uniformity of the workers, to enable the execution of reasonable and effective productivity of their desired objectives. Each department of the organization extend on carrying out their functions or activities in a way that is not comprehensive to the public. Due to this effect, no sharing of idea, no communication network, job design and description, job analysis and specification, job enlargement and rotation and job enrichment, that could or may ensure effective and efficient productivity for production expansion and growth.
Human et al (1990) comment in more complex view of organizational behaviour, that these three elements are concerned with what a person actually does in order to synergize the office manager, interactions, interpersonal contact and relationship that one has with others. It is through this commendation that the human relation skills would be developed for effective business operations. Before the invention of the personnel management principals, workers basically stagnant in their field of specialization without interfering to a relative field or go beyond that. No circulation of skills, no maximum quantity of production, as the stoppage of one worker hinder the process of division of labour, and if the case rise for some days, production will be reluctantly improved.
These effects engulf on the opportunities of adopting change in an organization because everybody stand different that one attitude doesn’t affect the other which ordinarily entangled conflicts in the organizational environment. All these effects subdue the strength of training and development as were defined by Denyer J. C. (1985) as the adapting of a person to increase his fitness for a specific activity and the improvement given to the technical, conceptual and human relation skill of managers. Today, these have created a tremendous positive impacts on human relation skill which every organization tries to possibilities to adopt for an effective productivity.
1.2 STATEMENT OF THE PROBLEM
Human relation have a numerous problem on its effectiveness of the managers of an organization, the top executives upgraded themselves on the impossibilities of making decisions with the low level employees. There are shortcoming of fund to enroll on oversea’s training and development of human skills. Hierarchy of authorities of some organizations are not well structured to the delegation of responsibilities to the employee or the lowest level. The manager operate an autocratic style or leadership which enable the employees to embark on informal group. Lack of competency on the employees thereby expect an elephant remunerations and other incentives. Intra, interpersonal and departmental conflicts among the employees tend to stick a remarkable dent on the totality of their business operations by the public.
Frequent dismissal of the employees for others tends to weaken the strength of others to execute their specified duties on a limited performance.
Lack of provision of basic amenities to encourage the workers apply their experience and technical knowledge on the various job specifications.
1.3 OBJECTIVE OF THE STUDY
The objectives of this study are:
1. To ascertain if the impact of human relation skills on the effectiveness of the office manager would be a step to improve collective decision making.
2. To find out the reasons by which the top executives should put them selves in the position of class discriminations.
3. To identify various possible ways of sending their workers abroad for a greater change in business operations and for training and development.
4. To determine on the effects of operating participative leadership by their managers thereby encourage employees to air their opinions among the decision makers.
5. To find out the competent workers among them and reward them accordingly for effective and efficient productivity.
6. To identify the key issues of the organizational conflicts thereby apply more effort to curb the problem once and for all.
7. To ascertain, whether a structured organigram of the organization would be a good impacts on the execution of effective delegation of responsibilities.
Finally, to determine the degree of their SWOT analysis growth and expansion, and to provide all the necessary amenities that could be conducive in the course of the employment.
THE APPLICATION OF ACCOUNTING PRINCIPLES IN INSURANCE COMPANIES
TABLE OF CONTENT:
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
1.2 Statement of the Research Problem
1.3 Objectives of the Study
1.4 Significance of the Study
1.5 Research Questions
1.6 Research Hypothesis
1.7 Conceptual and Operational Definition
1.8 Assumptions
1.9 Limitations of the Study
CHAPTER TWO
LITERATURE REVIEW
2.1 Sources of Literature
2.2 The Review
2.3 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Research Method
3.2 Research Design
3.3 Research Sample
3.4 Measuring Instrument
3.5 Data Collection
3.6 Data Analysis
3.7 Expected Result
CHAPTER FOUR
DATA ANALYSIS AND RESULTS
4.1 Data Analysis
4.2 Results
4.3 Discussion
CHAPTER FIVE
SUMMARY AND RECOMMENDATIONS
5.1 Summary
5.2 Recommendations for Further Study
Bibliography
CHAPTER ONE
1.0 INTRODUCTION
Accounting is very essential in every profit making
organization that has economic resource such as money, machinery and building, while it has bee called the language of business. It has serves as a language to provides financial information about non profit oriental businesses organization such as churches, government, charities, hospital, club etc.
In addition once role or objectives in life as a manager. Politician, investor, student he wile find the knowledge of accounting as one of his needs.
Many people have try to answer two importance questions about organization such lie:
Now will if it doing a given period and where does the organization stand one a given day. Nevertheless accounting ads in answering these question by showing where and when money has been spent and how committed it has been made by evaluating performance and indicating the financial implication fractions of choosing once plan verse another.
The accounting fractions are govern by money concepts and principles on accounting.
2.1 BACKGROUND OF STUDY
The background of the study implies on the rules that govern
how accountant measure process and communicate financial information fall under the heading “General Accepted Accounting Principles (GAAP).
Managers and accountants of difference insurance companies like National Insurance Corporation of Nigeria (NICON) Niger Insurance Company, African Prudent Insurance Company etc.
Share the same view as regard to this problem study. All the rules and ethics that are used in accounting are applied by insurance companies and they equally keep receipt and payment accounts, cash book, bank reconciliation statement, balance sheet etc.
Although some companies that don’t keep their accounts with the Central bank of Nigeria (CBN), meaning that they have and registered with the registrar of companies and not recognized to be in existence yet they operate.
Ikoku defines insurance business as an investment that protects the insured from national and man made disaster for which the essence is to be place the insured on the position he was immediately before the less”, while Joged defined insurance as a transfer of risk be the insured to the insurer for a consideration called premises; however, Horngren also defines “accounting as the system that measure business activities, process that information into report and communication these findings to decision maker”.
Ikoku went further to classify insurance business into life insurance and non life insurance business, companies are divided into two classes namely; proprietary companies and mutual companies. Non-life insurances business are categorized into five; accident motor vehicles, workman’s compensation, marine aviation and transport and miscellaneous insurance business. At this point, one can be justified to assert that the proper functioning of the accounting aspect of an organization is dependent on how well the accounting principle are being applied, therefore the proper applications of accounting principles is important to insurance companies, policy holders funds are made up of premium received on all policies. In this opinion Jejede said that prudent management of this fund are vital in order to prevent its diversion into irrelevant areas thereby having in adequate cash to settle claims promptly.
The need therefore is to curb this diversion informed the idea of accounting. This can only be effective if the principle of accounting are applied to the later.
2.2 STATEMENT OF PROBLEM
In managing the resource of the public, the accountant has to
achieve to certain basic laid down rules. As mentioned earlier these rules are referred to as accounting principles and concepts.
If financial records are not put strength analyzed and interpreted correctly, there will be bound to be total financial break down in the organization. Lack of proper accounting is one of the factors that precipitated the incidence is one of acquisitions, mergers, takeovers and even failure in the financial industry in recent. Against this backdrop, the researchers wishes to address this work to the following”
- What are the accounting procedures in insurance companies
- Are the procedures adequate or inadequate
- Are they in compliance with the generally accepted accounting principles.
PLEASE, print the following instructions and information if you will like to order/buy our complete written material(s).
HOW TO RECEIVE PROJECT MATERIAL(S)
After paying the appropriate amount (#5000) into our bank Account below, send the following information to 08139462710 or 08137701720
(1)Your project topics
(2) Email Address
(3) Payment Name
(4)Teller Number
We will send your material(s) immediately we receive bank alert
BANK ACCOUNTS
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 0046579864
Bank: GTBank.
OR
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 2023350498
Bank: UBA.
HOW TO IDENTIFY SCAM/FRAUD
As a result of fraud in Nigeria, people don’t believe there are good online businesses in Nigeria.
But on this site, we have provided “table of content and chapter one” of all our project topics and materials in order to convince you that we have the complete materials.
Secondly, we have provided our Bank Account on this site. Our Bank Account contains all information about the owner of this website. For your own security, all payment should be made in the bank.
No Fraudulent company uses Bank Account as a means of payment, because Bank Account contains the overall information of the owner
CAUTION/WARNING
Please, DO NOT COPY any of our materials on this website WORD-TO-WORD. These materials are to assist, direct you during your project. Study the materials carefully and use the information in them to develop your own new copy. Copying these materials word-to-word is CHEATING/ ILLEGAL because it affects Educational standard, and we will not be held responsible for it. If you must copy word-to-word please do not order/buy.
That you ordered this material shows you have agreed not to copy word-to-word.
Enjoyed this Post? Share it!
Share on Facebook Tweet This!